Mexico +52
One-way messaging
Messages are replaced with a generic long code or short code, and replies are not supported.
2-way messaging
You have the option to purchase a dedicated long code for receiving incoming messages; please note that outbound messaging is not supported. The number must be included in your message content so that end-users can reply or send their messages to it.
2-way messaging is supported on dedicated short codes. Dedicated shortcodes in Mexico can be Standard Rated or Free to End User. Both transactional and promotional content are allowed. All services must be approved in advance by the operators.
How to purchase a dedicated shortcode
Please provide the following details and confirm that the customer has sufficient credits to cover the setup fee. Additionally, the customer will need to sign the NOC forms, which will be sent by the Global Sending Specialist.
- Service description (brief & program)
- Full name of the person within the Brand who authorizes, and their Corporate Email
- If the code should be used for marketing or transactional traffic
- Detailed incoming and outgoing message flow
- Company Name:
- Customer Contact Name:
- Address:
- Email Address:
- Contact Number:
- Customer Support Info:
There is a one-time network setup fee of AUD 8,310 and a monthly network fee of AUD 2,396. The estimated registration timeline is approximately 13 to 17 weeks.
How to purchase a longcode
The option is for INCOMING MESSAGES ONLY. Please provide the following details:
- Company Name:
- Customer Contact Name:
- Address:
- Email Address:
- Contact Number:
There is a one-time setup fee of AUD 20 and a monthly fee of AUD 20. The estimated registration timeline is approximately 7 business days.
Regulations and Best Practices:
- Regulation: SMS traffic in Mexico is regulated by operators. Political content promoting a political candidate or cause is prohibited and may result in service termination. Content involving religious themes, inappropriate language, raffles, fraud, alcohol, and adult material is also prohibited.
- Opt-In Requirements: Opt-in is required, and any form of opt-in (web, call center, MO, etc.) is acceptable. Content providers must be able to demonstrate proof of opt-in if requested by operators or in response to a user complaint.
- Opt-Out Requirements: Opt-out is also required. Any form of opt-out (web, call center, MO, etc.) is acceptable, and content providers are responsible for removing opted-out users from their databases.
- End User Support/HELP Message: Programs should support a HELP message as a best practice.
- Allowed Sending Times for Marketing Programs: It is recommended to contact end users during their local daytime hours unless the message content is transactional, such as one-time passwords or account balances.